Terms & Conditions, Refund and Returns Policy 

📜 Terms & Conditions

Effective Date: 01.2026

Welcome to PopularFlorists.com. These Terms & Conditions (“Terms”) govern your access to and use of the Site and your purchase of products and services from the Site.

1. Acceptance of Terms

By accessing the Site or placing an order, you agree to be bound by these Terms.

2. Order Process

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including product unavailability or errors in pricing.

3. Prices and Payment

  • Product prices are displayed in the chosen currency at checkout.
  • Payment must be completed through the payment methods offered at checkout.
  • You agree to pay all charges incurred by you or anyone using your account.

4. Delivery and Shipping

  • Delivery terms, timings, fees, and coverage areas are provided on the Site.
  • Estimated delivery dates are not guaranteed and depend on order timing and delivery conditions.
  • You are responsible for providing accurate delivery information.

5. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return Policy (link provided on the Site). Your rights in this area are outlined separately.

6. Intellectual Property

Content on the Site, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages related to your use of the Site or purchase of products.

8. Applicable Law

These Terms are governed by the laws of Georgia (country). Disputes will be subject to the jurisdiction of the competent courts in Georgia.

9. Changes to Terms

We may modify these Terms at any time. Revised Terms will be effective once posted on the Site with a new “Effective Date.”

📦 Refund & Returns Policy for https://popularflorists.com/

Effective Date: 01.2026

Thank you for shopping with PopularFlorists (“we,” “us,” “our”). We take pride in delivering beautiful floral arrangements and excellent service. However, if you are not completely satisfied with your purchase, this Refund & Returns Policy describes the conditions under which you may request a return, refund, or replacement of products purchased through our website.

1. Overview

This policy explains:

  • When returns or refunds are accepted
  • How to request a return/refund
  • What to expect after a return is submitted
  • Situations where refunds may not be available

This policy applies to products ordered and delivered within the service area of PopularFlorists.

2. Return & Refund Eligibility

⭐ 2.1 Damaged, Defective, or Incorrect Orders

If your flowers arrive damaged (e.g., wilted, broken stems) or you receive the wrong items, you may request a refund or replacement if:

  • You notify us within 24 hours of delivery.
  • You provide clear photo evidence of the issue (flowers/products and packaging).
  • You include your order number and a description of the issue in your message.

⭐ 2.2 Non-Delivery

If your order was not delivered due to an error on our part (e.g., failed delivery without customer fault), you are eligible for:

  • A full refund, or
  • Rescheduled delivery at no additional cost.

❌ 2.3 Items Not Eligible for Returns

Due to the perishable nature of flowers and same-day delivery service, we do not accept returns or refunds if:

  • The product was accepted without complaint within 24 hours.
  • You simply change your mind after delivery.
  • Damage occurred due to improper handling after delivery (e.g., temperature exposure, mishandling).

3. How to Request a Return or Refund

To initiate a refund or replacement request, please submit the following within 24 hours of delivery:

  1. Your order number
  2. Photos of the product and packaging showing the issue
  3. A brief description of the problem

Contact us:
📧 Email: contact@popularflorists.com
📍 Address: 37/2 Moscow Ave, Tbilisi 0137, Georgia

We aim to respond to all refund requests within 48 business hours of receiving your submission.

4. Refund Processing

Once we review and approve your request:

  • Refunds will be issued to the original payment method used for purchase.
  • Refund processing may take up to 7–10 business days depending on your payment provider.
  • If a refund is approved after original delivery, you will receive an email notification confirming the refund amount and timeline.

5. Exchanges & Replacements

If you received a defective or incorrect item and wish to replace it rather than receive a refund:

  • We will arrange delivery of the correct or replacement item at no extra cost.
  • Replacements are subject to availability of the requested arrangement or product.

6. Shipping Costs & Restocking Fees

  • Delivery charges are generally non-refundable unless the delivery was missed or failed due to our error.
  • If returns of non-defective products are accepted (in rare circumstances), you may be responsible for return shipping costs.
  • No restocking fees will be charged for products returned due to defects or incorrect fulfillment.

7. Partial Refunds

In certain cases, only partial refunds may be granted if:

  • The returned item shows signs of use beyond initial delivery condition.
  • Only part of a bundled order is eligible for return.

8. Additional Conditions

  • If you paid using a third-party payment provider (e.g., credit card, digital wallet), refunds will be processed through that provider in accordance with their policies.
  • We reserve the right to refuse a refund if the request does not meet the criteria listed above.
  • This policy does not affect your statutory rights under applicable consumer protection laws.

9. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our business or legal requirements. The most recent version will always be posted on the Site with a revised “Effective Date.”

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